Support Policy

Last updated: [Insert launch date]

1. Support Channels

You can reach ggmarket through the support chat on the site, the dispute tools on your order page, or by emailing support@ggmarket.com. Guests can start a conversation before sharing an email. Signed-in customers are identified through their account, and eligible order or listing context is attached automatically when support is opened from those pages.

2. Response Times

We aim to respond as quickly as practical. Response times vary with issue complexity and volume, and are not guaranteed within a fixed timeframe.

3. Order Issues

For an order issue, include:

• the order ID
• screenshots
• delivery evidence
• a description of the problem
• relevant communication history

For a payment or delivery dispute on a specific order, use the dispute option on the order page so the case is tied to the order record. Support chat is available for questions and troubleshooting, but it does not replace the formal dispute process.

4. Support Abuse

Do not spam, harass, threaten, or abuse support staff. Abusive contact may be rate-limited or restricted.

5. Contact

Support: support@ggmarket.com.